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Frequently asked questions
Clearly answered.
We do our best to get your order to you as quickly as possible. Orders placed on working days before 8:00 PM are shipped the same day and typically arrive within 2-4 business days.
Once your order is on its way, you'll receive an email with a track & trace code so you can follow your package.
Shipping costs depend on the country we ship to:
- Netherlands: €6.99 – free from €99
- Belgium: €8.99 – free from €99
- France: €9.99 – free from €199
- Spain: €12.99 – free from €199
Shipping costs are always shown before you complete your order.
You have 30 days from the moment of receipt to return your order. Returns are free, you don't pay any shipping costs for sending it back. Simply register your return via our return portal and follow the instructions to drop off your package.
We're sorry to hear that! Please contact our customer service as soon as possible and include a photo of the damaged or incorrect product. We'll quickly arrange a suitable solution.